WEBSITE POLICY.
Website: Djarrngan.com.au
Email: hello@djarrngan.com.au
Business address: 20 Clementson Street, Broome WA 6725, Australia
Returns & refund postal address: PO Box 2231, Broome WA 6725, Australia
Last updated: 15 August 2026
1. PRIVACY POLICY
1.1 About this Privacy Policy
Djarrngan ("Djarrngan", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use Djarrngan.com.au, purchase our products, contact us, subscribe to our marketing communications, or otherwise interact with us.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to our business.
By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.
1.2 Information We Collect
Depending on how you interact with Djarrngan, we may collect:
Your name
Billing and delivery addresses
Email address
Telephone/mobile number
Order and purchase information
Product preferences and sizing information that you voluntarily provide
Information you provide when contacting customer service
Information relating to returns, refunds or exchanges
Marketing preferences
Website usage information
IP address and device/browser information
Cookies and similar technologies
Information you voluntarily provide through reviews, competitions, surveys or social media interactions
We do not generally require sensitive personal information to purchase our products.
1.3 How We Collect Information
We may collect information:
Directly from you when you place an order
When you create or use an account, where available
When you subscribe to our mailing list
When you contact us
When you request a return, refund or exchange
When you participate in a promotion, competition or survey
Automatically when you browse our website through cookies, analytics and similar technologies
From service providers involved in operating our website, processing payments, delivering orders or providing other services to us
1.4 How We Use Your Information
We may use your personal information to:
Process and fulfil orders
Process payments
Arrange delivery of products
Communicate with you about your order
Respond to enquiries and customer service requests
Process returns, refunds and exchanges
Provide information about products and services you have requested
Improve our website, products and customer experience
Prevent fraud, misuse or unlawful activity
Maintain business and transaction records
Send marketing communications where you have consented or where otherwise permitted by law
Comply with legal and regulatory obligations
1.5 Marketing Communications
If you subscribe to Djarrngan marketing communications, we may send you information about new collections, products, promotions, campaigns and other Djarrngan news.
You can unsubscribe from marketing emails at any time by using the unsubscribe function contained in the communication or by contacting us at:
Unsubscribing from marketing communications will not affect transactional communications relating to an order you have placed.
1.6 Cookies and Analytics
Djarrngan.com.au may use cookies, pixels, analytics tools and similar technologies to help operate the website and understand how visitors interact with it.
These technologies may collect information such as:
Pages viewed
Products viewed
Approximate location
Browser and device type
Website referral information
Website activity and interactions
Cookies may be used to improve website functionality, remember preferences, analyse website traffic and, where applicable, assist with advertising and marketing.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
1.7 Payment Information
Payments may be processed through third-party payment providers.
Where payment processing is handled by a third party, your payment information may be collected and processed directly by that provider in accordance with its own privacy policy and terms.
Djarrngan does not intentionally store complete payment card details unless this is specifically required and lawfully permitted as part of our payment processing arrangements.
1.8 Sharing Personal Information
We may disclose personal information where reasonably necessary to operate our business, including to:
Payment processors
Website and e-commerce service providers
Hosting and technology providers
Delivery and freight providers
Marketing and communications providers
Website analytics providers
Professional advisers
Government authorities, regulators or law enforcement where legally required
Other service providers engaged to assist us in operating Djarrngan
We do not sell your personal information as a business practice.
1.9 Overseas Service Providers
Some service providers used to operate an online retail business may store or process information outside Australia.
Where applicable, your information may therefore be disclosed to or stored by overseas service providers.
We take reasonable steps to select reputable providers and to protect personal information in accordance with applicable privacy obligations.
1.10 Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
1.11 Access and Correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Requests should be sent to:
We may need to verify your identity before processing an access or correction request.
1.12 Privacy Complaints
If you believe Djarrngan has mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
Privacy complaints can be submitted to:
Please include sufficient information for us to understand and investigate your complaint.
We aim to respond to privacy complaints within a reasonable period.
If you are dissatisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
1.13 Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The latest version will be published on Djarrngan.com.au.
2. SHIPPING & DELIVERY POLICY
2.1 General
Djarrngan is an Australian swim and resort-wear business based in Broome, Western Australia.
We aim to process and dispatch orders as promptly as reasonably possible.
Orders are shipped to the delivery address provided during checkout.
2.2 Order Processing
Orders are generally processed after payment has been successfully received.
Processing times may vary depending on order volume, product availability, promotional periods, weekends and public holidays.
If there is an unexpected delay affecting your order, we will endeavour to contact you using the details provided at checkout.
2.3 Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
Name
Street address
Suburb/town
State or territory
Postcode
Contact details
Djarrngan is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.
2.4 Shipping Costs
Applicable shipping charges will be displayed at checkout before you complete your purchase, unless otherwise stated in a promotion or offer.
Shipping charges may vary depending on destination, order size, delivery service and other factors.
2.5 Delivery Estimates
Delivery timeframes provided by Djarrngan or our delivery providers are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery may take longer during:
Public holidays
Christmas and holiday periods
Promotional or sale periods
Severe weather
Remote-area delivery
Courier or postal network disruptions
Circumstances outside our reasonable control
Because Djarrngan is based in Broome, WA, delivery to some Australian metropolitan and regional destinations may take longer than standard metropolitan-to-metropolitan delivery.
2.6 Tracking
Where a tracking service is available, tracking information may be provided to the email address or contact details supplied with your order.
Once an order has been handed to the delivery provider, delivery updates may be provided through that provider's tracking system.
2.7 Delayed or Missing Orders
If your order appears to be delayed or has not arrived within a reasonable period, please contact:
Please include your order number and delivery details so we can investigate.
We may need to contact the relevant delivery provider to investigate the shipment.
2.8 Incorrect Delivery Address
If an order has been dispatched to an incorrect address because the customer supplied incorrect information, please contact us as soon as possible.
Where possible, we will attempt to assist, but additional delivery or redirection costs may apply.
2.9 Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and products.
This assists us in investigating the issue with the delivery provider.
Nothing in this section limits your rights under the Australian Consumer Law.
2.10 International Orders
If Djarrngan offers international shipping, international customers are responsible for any applicable customs duties, taxes, import charges or other government fees unless expressly stated otherwise at checkout.
International delivery timeframes may vary significantly depending on the destination country and customs processing.
Customers should check applicable import requirements before ordering.
3. WEBSITE TERMS & CONDITIONS
3.1 About These Terms
These Website Terms & Conditions ("Terms") apply to your use of Djarrngan.com.au and purchases made through the website.
By accessing or using our website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the website.
3.2 About Djarrngan
Djarrngan is a swim and resort-wear business located in Broome, Western Australia.
Business address:
20 Clementson Street
Broome WA 6725
Australia
Email: hello@djarrngan.com.au
3.3 Website Use
You agree to use Djarrngan.com.au lawfully and responsibly.
You must not:
Use the website for unlawful purposes
Attempt to gain unauthorised access to the website or its systems
Interfere with website security or functionality
Introduce malicious software
Copy, reproduce or exploit website content without permission
Use website content to misrepresent your relationship with Djarrngan
Use automated systems to scrape or harvest website information without permission
3.4 Product Information
We endeavour to ensure product descriptions, images, colours, measurements and other information displayed on the website are accurate.
However, colours displayed on different screens may vary slightly from the actual product.
Minor variations may also occur due to manufacturing processes, fabric characteristics, printing and photographic conditions.
Nothing in this section excludes or limits your rights under the Australian Consumer Law.
3.5 Pricing
Prices displayed on the website are in Australian dollars unless otherwise stated.
We reserve the right to correct genuine pricing or product information errors.
If an obvious pricing error occurs, we may contact you before fulfilling the order.
Nothing in these Terms affects your rights under applicable consumer protection laws.
3.6 Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation may be sent to you after your order is received.
An order is subject to product availability and successful payment.
If we are unable to fulfil an order, we will contact you and, where appropriate, provide a refund for amounts paid for products we cannot supply.
3.7 Payment
Payment must be successfully completed using the payment methods made available at checkout.
Payment processing may be performed by third-party payment providers.
3.8 Intellectual Property
Unless otherwise stated, content appearing on Djarrngan.com.au, including:
Logos
Branding
Product photography
Images
Graphics
Text
Designs
Product descriptions
Website layout
Original creative materials
is owned by or licensed to Djarrngan and is protected by applicable intellectual property laws.
You must not reproduce, modify, distribute, commercially exploit or republish our intellectual property without our prior written permission, except where permitted by law.
3.9 User-Submitted Content
If you submit a review, photograph, testimonial, comment or other content to Djarrngan, you represent that you have the right to provide that content.
Where you voluntarily submit content for publication or promotional purposes, you grant Djarrngan permission to use, reproduce and display that content for business and marketing purposes, subject to applicable law.
If you do not want content you submit to be used for marketing purposes, please tell us when submitting it.
3.10 Third-Party Websites
Djarrngan.com.au may contain links to third-party websites or services.
We are not responsible for the content, security, privacy practices or availability of third-party websites.
You should review the applicable terms and privacy policies of third-party services before using them.
3.11 Website Availability
We aim to keep our website available and operating properly but do not guarantee that the website will always be uninterrupted, secure, error-free or available.
We may temporarily suspend or modify the website for maintenance, upgrades, security or other operational reasons.
3.12 Limitation of Liability
To the maximum extent permitted by law, Djarrngan will not be liable for loss or damage arising from your use of the website where that liability can lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded under Australian law, including the Australian Consumer Law.
3.13 Australian Consumer Law
Nothing in these Terms is intended to exclude, restrict or modify your rights under the Competition and Consumer Act 2010 (Cth) or Australian Consumer Law.
Where the Australian Consumer Law applies, you may have rights including consumer guarantees relating to acceptable quality, fitness for purpose, correspondence with description and other statutory remedies.
3.14 Governing Law
These Terms are governed by the laws of Western Australia and applicable Commonwealth laws of Australia.
You agree that courts exercising jurisdiction in Western Australia may have jurisdiction over disputes relating to these Terms, subject to applicable law.
3.15 Changes to These Terms
We may update these Terms from time to time.
The updated Terms will be published on Djarrngan.com.au and will apply from the date stated on the updated version, subject to applicable law.
4. RETURNS & REFUNDS POLICY
4.1 Our Approach
We want you to love your Djarrngan purchase.
If you have an issue with an item you have purchased, please contact us at:
We will assess your request and work with you to determine the appropriate outcome.
This Returns & Refunds Policy does not limit or exclude your rights under the Australian Consumer Law.
4.2 Change-of-Mind Returns
If you change your mind about a purchase, Djarrngan may accept a return subject to the conditions set out on the website at the time of purchase.
Unless otherwise stated, change-of-mind returns should be:
Unworn
Unused
Unwashed
In original saleable condition
Returned with original tags attached
Returned with any original packaging where reasonably possible
Free from makeup, deodorant, perfume, fake tan, body oils, stains, marks or other damage
For hygiene reasons, swimwear that has been worn, washed or returned without its original hygiene protection may not be accepted as a change-of-mind return.
This does not affect your rights where a product is faulty, unsafe, not of acceptable quality, does not match its description or otherwise fails to comply with the Australian Consumer Law.
4.3 Return Period
Any change-of-mind return must be requested within the return period stated by Djarrngan at the time of purchase.
Within 3o Days of receiving your order.
The return period does not limit statutory consumer guarantees.
4.4 Faulty or Damaged Products
If you believe your product is faulty or damaged, please contact us at:
Please provide:
Your order number
Your name
A description of the issue
Photographs where appropriate
We may ask you to return the product for assessment.
If a product has a genuine fault covered by Australian Consumer Law, we will provide the remedy required by law, which may include a repair, replacement or refund depending on the circumstances and the nature of the problem.
4.5 Incorrect Product
If you receive the wrong product, size, colour or item, please contact us as soon as possible.
We will investigate the issue and, where we are responsible for the error, arrange an appropriate resolution.
4.6 Returns Process
Before sending a return, please contact:
Please do not send unsolicited returns without contacting us first, as this may delay processing.
Once your return has been approved, we will provide the relevant return instructions.
4.7 Return Address
Approved returns and refund-related correspondence may be directed to:
Djarrngan Returns
PO Box 2231
Broome WA 6725
Australia
Please retain proof of postage until your return has been received and processed.
4.8 Return Shipping Costs
For change-of-mind returns, the customer may be responsible for return postage unless Djarrngan states otherwise.
Where a product is confirmed to be faulty, incorrectly supplied or otherwise covered by a consumer guarantee requiring a remedy, Djarrngan will handle return shipping costs in accordance with applicable law and the circumstances of the issue.
4.9 Refunds
Where a refund is approved, the refund will generally be processed to the original payment method where reasonably possible.
The time for the funds to appear in your account may depend on your bank or payment provider.
4.10 Sale Items
Sale items remain covered by applicable Australian Consumer Law consumer guarantees.
A product being sold at a reduced price does not remove statutory consumer rights.
Any separate change-of-mind conditions for sale items will be clearly stated at the time of purchase.
4.11 Exchanges
Where available, Djarrngan may offer exchanges subject to stock availability and the applicable return conditions.
If the requested replacement is unavailable, we may offer another appropriate remedy.
4.12 Hygiene Requirements
For health and hygiene reasons, swimwear should be tried on over underwear.
Products returned with evidence of wear, washing, stains, body products, makeup, perfume, deodorant, fake tan or other contamination may not qualify for a change-of-mind return.
These hygiene requirements do not override your statutory rights in relation to faulty or otherwise non-compliant products.
4.13 Refund Enquiries
For all returns and refund enquiries:
Email: hello@djarrngan.com.au
Postal address:
PO Box 2231
Broome WA 6725
Australia
5. SIZING GUIDE
FIND YOUR DJARRNGAN FIT
Our swim and resort-wear pieces are designed to be worn comfortably and confidently.
Because fit can vary between styles, fabrics and garment designs, please use the individual product description and measurements where provided.
HOW TO MEASURE
For the most accurate measurements, use a soft measuring tape and measure directly against the body without pulling the tape too tightly.
BUST
Measure around the fullest part of your bust, keeping the measuring tape level around your body.
WAIST
Measure around the narrowest part of your natural waist.
HIPS
Measure around the fullest part of your hips and seat.
TORSO
For one-piece swimwear, measure from the top of your shoulder, down through the body and between the legs, and back up to the starting point.
SIZE GUIDE
Approx: XS (6-8) , S (8-10), M (10-12) , L (12-14) , XL (14-16) , 2XL (16-18) , 3XL (18-20).
BETWEEN SIZES?
If your measurements fall between two sizes, consider the intended fit of the particular garment.
For a firmer, more supportive fit, you may prefer the smaller size where appropriate.
For a more relaxed fit, you may prefer the larger size.
Always check the individual product description because some styles may have different fits, stretch characteristics or coverage.
SWIMWEAR FIT
Swimwear fit can be affected by:
Fabric stretch
Garment construction
Body shape
Bust and hip proportions
Adjustable straps or ties
Intended coverage
Individual style preferences
Where a product has adjustable straps, ties or other adjustable features, these can be used to customise the fit.
RESORT-WEAR FIT
Resort-wear garments may be intentionally designed with a relaxed, oversized or flowing silhouette.
Please refer to the individual product description for information about the intended fit.
NEED HELP CHOOSING A SIZE?
If you are unsure which size to select, contact us before placing your order.
Email: hello@djarrngan.com.au
Please provide your usual size and relevant body measurements, and we will do our best to assist.
SIZING DISCLAIMER
Sizing recommendations are provided as a guide only.
Individual body proportions and preferences can affect how a garment fits.
A sizing recommendation does not guarantee a particular fit.
If a product does not fit as expected but is otherwise free from fault, the applicable change-of-mind return conditions will apply.
Your rights under the Australian Consumer Law are not affected by this sizing guide.
CONTACT DJARRNGAN
For customer service, orders, shipping, returns, refunds or sizing assistance:
Djarrngan
20 Clementson Street
Broome WA 6725
Australia
Email: hello@djarrngan.com.au
Returns & Refunds Postal Address:
PO Box 2231
Broome WA 6725
Australia
Website: Djarrngan.com.au
ABN 99161963463
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Broome Studio
hello@djarrngan@.com.au
20 Clementson Street, Broome WA 6725
Kimberley Coast, Western Australia
© 2026 DJARRNGAN-Resort wear & Swimwear / Fragrances Designed at 20 Clementson Street, Broome WA 6725.
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